Important Message from Supra

September 14, 2012

[notice]UPDATE:

The new iOS 6 operating system that Apple recently released has been tested with the Supra eKEY app and is compatible on the following devices:

  • iPhone 3GS
  • iPhone 4
  • iPhone 4S
  • iPad 2
  • New iPad

Please note that Supra has yet to receive a “Lightning” adapter from Apple, so we are not able to confirm that eKEY is compatible with the iPhone 5 at this time. The iPhone 5 uses a new connector called “Lightning” that is much smaller than Apple’s previous 30-pin connector. As a result, the current Supra eKEY adapter required to interact with iBoxes will not plug directly into the iPhone 5.

Supra plans to support the iPhone 5. We will confirm compatibility as soon as we receive a Lightning connector from Apple and test it and make any changes to our products that are required. We are also exploring a fob/adapter design that may not require Apple’s Lightning adapter, and we will provide more information on that as it becomes available.

Supra customers who wish to use the iPhone 5 with the eKEY app may want to consider delaying purchasing the iPhone 5 until the Lightning adapter is released and Supra testing is complete.

[/notice]

ORIGINAL MESSAGE:

Supra eKey Users– please read the following notice from Supra regarding the iPhone 5 connector and iOS6.  Any additional questions, contact Supra Support at 877.699.6787

 

Dear Customer,

Apple has announced that the new iPhone 5 will be orderable in September. This new phone has an updated operating system called “iOS 6” and a different connector called “Lightning.” The Lightning connector is much smaller than Apple’s previous 30-pin connector. As a result, the current eKEY iPhone Adapter will not plug directly into the new iPhone 5.  Apple also announced it will release a 30 pin to Lightning adapter.

Supra will obtain an iPhone 5 and Lightning adapter from Apple as quickly as possible. Please be advised that, until we have tested our application and eKEY adapter with Apple’s products, we cannot confirm that they will operate correctly. Supra customers who wish to run the eKEY application on an iPhone 5 may want to consider delaying their purchase of the iPhone 5 until Supra’s testing is complete.

Supra plans to support the iPhone 5.  We will confirm compatibility as soon as we obtain technical information from Apple and will make engineering changes to our products if required. We are also exploring a fob/adapter design that may not require Apple’s Lightning adapter, and we will provide more information on that as it becomes available.

Thank you,

Supra Support Team

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